Returns & Exchanges
At Shoe City, we want you to walk with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in original packaging. Our goal is to ensure you find the perfect fit and style for your journey.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Shoes
Place the unworn shoes back in their original box and secure them inside a shipping mailer to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it securely to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing